FAQs
Most Common Questions about Glass
What is the MOQ?
Generally, there is no MOQ for processed glass, but if you want to received best price, the more quantity, the better price.
Could I have a small sample to verify the quality?
Sure, we welcome sample to be tested and checked quality.Regular samples can be provided free of charge, with a size of 300x300mm, or smaller. The sample delivery fee is borne by the customer. For special customized samples, we need to charge a sample customization fee, which can be refunded to the customer when placing a large order.
What is your cutting tolerance?
The size error range of super large architectural glass is within ±2mm, and the processing error of conventional size is within ±1mm
What are your quality standards?
China
GB 15763: National standard for safety glass used in buildings, covering performance requirements for tempered glass, laminated glass, etc.
GB/T 9966: Standard for testing methods related to building glass, providing testing methods for various types of glass.
GB 16808: Application standard for float glass used in buildings.
United States
ASTM E1300: Provides methods for the design and assessment of load-bearing capacity for architectural glass.
ANSI Z97.1: Safety standard for glass, addressing impact resistance and breakage requirements.
CPSC 16 CFR Part 1201: Regulations by the Consumer Product Safety Commission regarding safety glass.
European Union
EN 12150: Standard for heat-treated tempered glass, including performance requirements and testing methods.
EN 12600: Standard for measuring the impact resistance of glass in building applications.
EU Construction Products Regulation (CPR): Legislation ensuring that construction materials, including glass, meet certain performance standards for market access within the EU.
Australia
AS 1288: Standard for building glass, covering requirements for selection, installation, and application of glass.
AS/NZS 2208: Standard for safety glass, encompassing requirements for tempered, laminated, and other types of safety glass.
AS 4422: Standard for safety glass used in children’s play equipment.
How do you cancel an order?
Because our glass products are basically customized products, after the customer confirms the order and pays the deposit, before we do any product processing, we can accept appropriate adjustments to the processing details, but we do not accept order cancellations. Thank you.
Freight Service FAQs
Do you offer Freight Service?
Yes, we do offer freight services for our building glass products. We understand that timely and efficient shipping is crucial for your business, and we strive to provide comprehensive logistics solutions.
Here are some key points about our freight service:
Shipping Options: We offer various shipping methods, including sea freight, air freight, and road transportation, depending on your needs and urgency.
Global Reach: Our freight services cater to international orders, ensuring that your products reach you safely and promptly, no matter where you are located.
Customs Assistance: We can assist with customs clearance and documentation to facilitate smooth delivery at your destination.
Tracking Services: Once your order is shipped, we will provide tracking information so you can monitor the status of your shipment in real-time.
Competitive Rates: We work closely with reliable freight partners to offer competitive rates while maintaining high service quality.
If you have specific requirements or would like to discuss this further, please feel free to reach out!
How will my items be delivered with Freight Service?
When you choose our freight service for your building glass products, we ensure a smooth and efficient delivery process. Here’s how it works:
- Shipping Method Selection: Based on your preferences and urgency, we can arrange different shipping methods, including:
- Sea Freight: Ideal for bulk orders and cost-effective for larger shipments.
- Air Freight: Faster delivery option for urgent needs, suitable for smaller quantities.
- Road Transportation: Used for local deliveries or to transport goods from our facility to the port.
- Packaging: We take great care in packaging your items to protect them during transit. Our packaging solutions are designed to prevent breakage and damage, ensuring that your glass arrives in perfect condition.
- Documentation: We will handle all necessary shipping documentation, including invoices, packing lists, and customs paperwork, to facilitate smooth clearance at customs.
- Tracking Your Shipment: Once your items are dispatched, we will provide you with tracking information. This allows you to monitor the status of your shipment in real-time and stay informed about its arrival.
- Delivery to Your Location: Upon reaching the destination port, we can coordinate the further transportation of your items to your specified address, ensuring a hassle-free experience for you.
If you have any specific requirements or further questions regarding the delivery process, please do not hesitate to reach out. We’re here to help!
Does your Freight Service include setup, assembly, or packaging removal?
Our freight service primarily focuses on the transportation and delivery of your building glass products. Here’s what we offer regarding setup, assembly, and packaging removal:
Freight Service: Our freight service includes the safe transport of your items from our facility to your specified location, with careful handling and secure packaging to ensure that the glass arrives in perfect condition.
Setup and Assembly: Unfortunately, our standard freight service does not include setup or assembly of the glass products. We recommend coordinating with a local contractor or installation service to assist with this process if needed.
Packaging Removal: As part of our commitment to responsible shipping practices, we do recommend that clients handle packaging disposal after delivery. We ensure that our packaging is designed for easy removal, but we do not provide services for removing packaging materials post-delivery.
If you have specific needs related to setup or assembly, we may be able to recommend trusted partners who can assist you. Please let us know if you need further assistance or have any other questions!
How are delivery appointments scheduled with Freight Service?
Scheduling delivery appointments with our freight service is designed to be straightforward and convenient. Here’s how the process works:
Initial Communication: Once your order is confirmed and ready for shipment, we will reach out to you to discuss delivery options and preferences. We want to ensure that the delivery time is suitable for you.
Proposed Delivery Times: We will provide you with a range of potential delivery dates and times based on our logistics schedule. This allows you to choose a time that works best for your operations.
Confirmation: After you select a preferred delivery time, we will confirm the appointment and finalize all necessary details. You will receive a confirmation email with the scheduled date, time, and contact information for the delivery team.
Day of Delivery: On the day of delivery, our freight provider will typically call you ahead of arrival to provide an estimated time of arrival (ETA). This helps ensure that someone is available to receive the shipment.
Flexibility: We understand that plans may change; if you need to reschedule, please let us know as soon as possible, and we will do our best to accommodate your request.
If you have any further questions or specific requests regarding your delivery, please feel free to reach out. We are here to assist you!
Is there a size limit for items that can be unloaded by liftgate?
Weight Limit: Most standard liftgates can support loads up to approximately 2,500 to 3,000 pounds (about 1,134 to 1,361 kilograms). However, this capacity may vary depending on the exact model of the liftgate used for your delivery.
Size Dimensions: Generally, items should not exceed dimensions of around:
- Length: 6-8 feet (approximately 1.8 – 2.4 meters)
- Width: 4 feet (approximately 1.2 meters)
- Height: 4-5 feet (approximately 1.2 – 1.5 meters)
If your items are larger than these dimensions, we recommend discussing alternative unloading options with us to ensure a safe delivery process.
Special Handling Requirements: For particularly large or heavy items transported via sea containers or air freight, we can arrange specialized equipment and handling solutions. Please provide us with the dimensions and weight of your items so we can assist you accordingly.
Communication is Important: If you anticipate any challenges regarding item size or weight, it’s crucial to inform us in advance. This way, we can make the necessary arrangements for your delivery.
What should I do upon delivery of my freight items?
Upon delivery of your freight items, especially when dealing with building glass products, it’s important to follow these steps to ensure a smooth and satisfactory experience:
Inspect the Delivery:
- As soon as the items arrive, inspect the packaging and the glass products carefully for any visible damage. Check for cracks, chips, or scratches.
- If possible, inspect the items before the delivery personnel leave.
Document Any Damage:
- If you notice any damage, take clear photographs and document the issue immediately. This documentation will be crucial if you need to file a claim with the shipping provider.
- Inform the delivery personnel about any damages before they leave.
Sign for the Delivery:
- Only sign the delivery receipt if you are satisfied with the condition of the items. If there are issues, you may want to note them on the delivery receipt before signing.
Check the Packing List:
- Verify that all items listed on the packing list have been delivered. Ensure that the quantity and specifications match what you ordered.
Unloading:
- If your order includes large glass panels or heavy items, ensure that you have the proper equipment and assistance available for safe unloading. It may be best to use a liftgate if provided, or consider hiring professionals if needed.
Storage:
- Once unloaded, store the glass products in a safe location where they will not be exposed to extreme temperatures or potential damage. Use protective materials to avoid scratching or chipping.
Follow Up:
If you encounter any issues after the delivery or have questions about installation, please don’t hesitate to contact us. We are here to assist you with any concerns regarding your order.
What if I have other goods in China that need to be shipped together with the container?
If you have other goods in China that you would like to ship together with your building glass products in the same container, we can certainly assist you with that. Here’s how the process works:
Consolidation Services:
- We offer consolidation services, which means we can combine your building glass items with other goods into one container for shipping. This can help you save on shipping costs and simplify logistics.
Coordination:
- Please provide us with details about the additional goods you want to include, including their dimensions, weight, and any special handling requirements. This information will allow us to plan the loading efficiently.
Documentation:
- We’ll assist you with all necessary documentation for customs clearance and shipping, including invoices and packing lists for all items included in the container.
Logistics Planning:
- Our team will work with you to coordinate pickup of your additional goods and ensure they are ready for loading at the designated time. We will keep you updated throughout the process.
Shipping Schedule:
- Once everything is consolidated, we will provide you with a shipping schedule, including estimated departure and arrival times.
Communication:
- If you have specific deadlines or requirements for your shipment, please let us know so we can accommodate your needs effectively.
If you have any further questions or if you’re ready to proceed with consolidating your goods for shipment, feel free to reach out. We’re here to help!
Damaged Items Through Transit FAQs
How does Better Glass Tech. ensure my glass is protected during transit?
Wooden crates packing option
BTG use 12mm thick recycled hardwood board, no fumigation, hard plastic safety corner,plastic film covering the glass to avoid dirt, with a desiccant inside, to ensure that the glass is dry and not moldy during transportation.
Individual carton packaging options.
L-shaped iron frame packaging.
What should I do if I receive a damaged glass item in a freight shipment?
At Better Glass Tech, we take great care in packaging and transporting our glass products to minimize the risk of damage. However, in the unlikely event that your glass is damaged during standard shipment, here’s what you can do:
Inspect Upon Delivery:
Immediately inspect your glass products upon delivery. Check for any visible signs of damage, such as cracks or chips, while the delivery personnel are still present.
Document the Damage:
If you notice any damage, it’s essential to document it thoroughly. Take clear photographs of the damaged items, including close-ups and wider shots that show the context of the damage.
Notify Us Promptly:
Contact our customer service team at info@betterglass.com as soon as possible. Please provide details about the damage along with your order number, photographs, and any other relevant information.
Claim Process:
We will guide you through the claims process. Depending on the nature of the damage and the shipping terms, we may offer a replacement, refund, or assist you with the insurance claim if applicable.
Freight Insurance:
If you opted for freight insurance, we will work with the insurance provider to ensure a smooth claims process. We recommend considering insurance for high-value shipments for added peace of mind.
Continuous Improvement:
We take all reports of damage seriously and continually strive to improve our packaging and handling processes based on customer feedback.
Your satisfaction is important to us, and we are committed to resolving any issues that arise effectively and efficiently. If you have further questions or need assistance, please don’t hesitate to reach out.
Do you replace items that are damaged during installation?
At Better Glass Tech, we have a clear policy regarding items that are damaged during the installation process. While we do not cover replacement costs for damages caused by improper handling or installation errors on the client’s part, we understand the importance of completing your project on time.
To support you in this situation, we offer the following:
- Expedited Replacement: We can provide replacement pieces at the original price to ensure that you can complete your project without unnecessary delays. Our team will prioritize the processing and shipping of these replacements to meet your timeline.
If you have specific details about the items needed or if you require further assistance, please feel free to reach out. We’re here to help!
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FAQs on processing technology of different types of glass products
Can tempered glass be punched or cut to size?
Cutting and Punching:
- Before Tempering: Tempered glass cannot be cut, drilled, or punched once it has undergone the tempering process. Any alteration, such as cutting or drilling, must be done before the glass is tempered.
- Custom Sizes: If you require tempered glass in specific sizes or shapes, we recommend placing an order specifying your exact dimensions before the glass is tempered. We will handle the cutting and shaping during the manufacturing process.
Safety Considerations:
- One of the benefits of tempered glass is that if it does break, it shatters into small, blunt pieces instead of sharp shards, reducing the risk of injury. However, because it is processed at high temperatures, any attempt to modify it post-tempering could compromise its structural integrity.
Alternative Options:
- If you need to modify tempered glass for existing installations, consider using laminated glass or annealed glass, which can be cut or drilled after fabrication. However, these options have different strength and safety characteristics.
Consultation:
- If you are unsure about your project requirements, please feel free to consult with our team. We can help determine the best type of glass for your needs and guide you through the ordering process.
